Privacy Policy
Welcome to The Delphi Clinic
Privacy Policy
The Delphi Clinic takes personal data protection seriously and manages all your data under the new GDPR framework. The priority is to manage your data in a lawful and transparent way and that measures are taken to ensure your data is protected appropriately. This policy is to explain how we use, store, share and process your data.
When and how do we obtain your data?
We obtain your data when:
• You sign up to our newsletter
• When you book an appointment
• When you complete the patient intake forms
• When you sign a terms and conditions policy
• When you have a consultation
• When we take payment from you
The personal data we may obtain but not limited to:
• Your name/date of birth/email address/telephone number
• Previous medical records
• Test results
• GP contact details
• Medical history
• Bank details
• Referral letters
If you visit our website and make enquiries through this website, your usage may be tracked by using “cookies” and other similar technologies to help us make improvements to the websites and to the services we make available.
When and how do we obtain your data?
We obtain your data when:
• You sign up to our newsletter
• When you book an appointment
• When you complete the patient intake forms
• When you sign a terms and conditions policy
• When you have a consultation
• When we take payment from you
The personal data we may obtain but not limited to:
• Your name/date of birth/email address/telephone number
• Previous medical records
• Test results
• GP contact details
• Medical history
• Bank details
• Referral letters
If you visit our website and make enquiries through this website, your usage may be tracked by using “cookies” and other similar technologies to help us make improvements to the websites and to the services we make available.
How do we process your data?
We keep all your records confidential through our data processor where your information is stored. Our data processor is F365 Ltd (Privacy Policy). Function 365 Ltd registered address is Third Floor, 95 The Promenade, Cheltenham, Gloucestershire, United Kingdom, GL50 1HH, and their ICO registration number is ZA539196.
We will also take reasonable security measures to protect your personal data storage and restrict access to authorised personnel only. This includes our administrative team who are bound by our confidentiality clauses. If we need to share information outside the clinic, we will ask for your consent specifically otherwise we will only share your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, to prevent a serious crime and where there is a legal requirement such as a formal court order.
We may also be required to share information with the Care Quality Commission staff upon inspection for them to assess safety and quality of our services. We use Google Analytics to analyse our website activity. More information about Google Analytics can be found on the Google Analytics website.
We keep all your records confidential through our data processor where your information is stored. Our data processor is F365 Ltd (Privacy Policy). Function 365 Ltd registered address is Third Floor, 95 The Promenade, Cheltenham, Gloucestershire, United Kingdom, GL50 1HH, and their ICO registration number is ZA539196.
We will also take reasonable security measures to protect your personal data storage and restrict access to authorised personnel only. This includes our administrative team who are bound by our confidentiality clauses. If we need to share information outside the clinic, we will ask for your consent specifically otherwise we will only share your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, to prevent a serious crime and where there is a legal requirement such as a formal court order.
We may also be required to share information with the Care Quality Commission staff upon inspection for them to assess safety and quality of our services. We use Google Analytics to analyse our website activity. More information about Google Analytics can be found on the Google Analytics website.
Why do we hold your data?
We hold your medical record in order to provide you with safe health care. We will also use your information so that we can review the quality of the care we provide on a regular basis through clinical audit and education. This helps us to improve the services we offer to you.
We also use your data for marketing purposes, such as newsletters, but we will ask for your express GDPR consent for this and you can opt out at any time.
What rights do I have regarding the information you hold about me? In accordance with GDPR:
• You can withdraw your consent to the processing of your information at any time.
• You can request information about the person who is processing your information.
• You can access your personal data when you need to.
• You can prevent the use of your personal data being used for direct marketing purposes.
• You can request that your data is deleted when it is no longer required for the purposes it was collected for.
• You can restrict the processing of your data in specific circumstances.
Accessing your data and applications to delete your data
Under the GDPR, you have the right to request a record of the data held about you. A request for this would need to be submitted in writing to the Data Protection Officer at contact@thedelphiclinic.com.
For legal purposes, we maintain a record of your information for 8 years from our last clinic contact. Applications for deletion prior to this timeframe will be processed on a case by case basis and the request granted at our discretion.
Patients who have completed their treatment and no longer wish to have their data accessed will have their data securely stored away from the main patient database and all contact details removed from our systems until the above timeframe is concluded.
For past patients, who no longer wish to remain on our contacts list and who do not wish their data to be accessed, their data will be stored (for the time specified above), in a secured form away from our patient database. During this time, contact details will be removed from our systems and the records will not be accessed for any purpose other than defending a legal claim if needed.
Please see the Information Commissioner’s website. For further information.
We hold your medical record in order to provide you with safe health care. We will also use your information so that we can review the quality of the care we provide on a regular basis through clinical audit and education. This helps us to improve the services we offer to you.
We also use your data for marketing purposes, such as newsletters, but we will ask for your express GDPR consent for this and you can opt out at any time.
What rights do I have regarding the information you hold about me? In accordance with GDPR:
• You can withdraw your consent to the processing of your information at any time.
• You can request information about the person who is processing your information.
• You can access your personal data when you need to.
• You can prevent the use of your personal data being used for direct marketing purposes.
• You can request that your data is deleted when it is no longer required for the purposes it was collected for.
• You can restrict the processing of your data in specific circumstances.
Accessing your data and applications to delete your data
Under the GDPR, you have the right to request a record of the data held about you. A request for this would need to be submitted in writing to the Data Protection Officer at contact@thedelphiclinic.com.
For legal purposes, we maintain a record of your information for 8 years from our last clinic contact. Applications for deletion prior to this timeframe will be processed on a case by case basis and the request granted at our discretion.
Patients who have completed their treatment and no longer wish to have their data accessed will have their data securely stored away from the main patient database and all contact details removed from our systems until the above timeframe is concluded.
For past patients, who no longer wish to remain on our contacts list and who do not wish their data to be accessed, their data will be stored (for the time specified above), in a secured form away from our patient database. During this time, contact details will be removed from our systems and the records will not be accessed for any purpose other than defending a legal claim if needed.
Please see the Information Commissioner’s website. For further information.
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